Delivery FAQ's

Q: Can I change the delivery address on my order?

A: You can do this in your account area, under your orders in progress. This can be done until the order has been dispatched. If you're having issues, you can contact sales@route1print.co.uk

Q: Where is my delivery?

A: You can track your order at any time through your Account Area. Simply log in, click on ‘My Account’, then head to ‘My Orders’. Here, you’ll see a full list of your orders and their current status. We’ll also keep you in the loop with email updates at key stages so you’ll know when your order’s confirmed, when it’s been dispatched, and when it’s out for delivery. 

Q: Do you offer white label packaging for direct delivery to my clients?

A:  Yes, we do. All our packaging is completely white label as standard, so whether we’re delivering to your business or directly to your client, there’s no branding or paperwork to indicate it came from Route 1 Print.

Q:  Who are your couriers? 

A: We partner with trusted couriers, including DPD and UPS, to handle our deliveries. If you'd prefer a specific DPD service, you can choose from available delivery options during checkout. Please note: Orders over 1.2 metres in length, which are typically our large format print items (such as banners), must be shipped via UPS. We regularly review and trial new delivery partners to ensure we’re offering the best possible service. 

Q: 2 Day Deliveries

A: Please note, we don’t deliver to Jersey, Guernsey or the Republic of Ireland. We don’t deliver outside of the UK. If you live within the following areas, delivery may take an additional working day: 

• BT- NORTHERN IRELAND 
• IV/KW/HS/PH- INVERNESS 
• AB- ABERDEEN 
• IM- ISLE OF MAN
• TR- SCILLY ISLES
• PH/PA- OBAN

Q: Can I change a delivery address after order has been placed? 

A: You can do this in your account area, up until the order is dispatched, under your orders in progress, or contact sales@route1print.co.uk. 

Q: What are your delivery costs and options? 

A: Standard delivery with DPD (8:00am-7:00pm) is free for all Route 1 Print customers.

If you require a pre-noon delivery (8:00am-12:00pm), this is available for £7.50 (inc. VAT).

Need a faster turnaround? You can upgrade your production speed on the product page.

Options include Express (next day), 1 working day, or 3-4 working day turnarounds, depending on the product and our factory’s capacity.

Q: Can I arrange for split deliveries or delivery to multiple addresses?

A:  Absolutely. Our Split Delivery feature allows you to send different quantities of a single order to multiple addresses up to 15 locations per order.

The first address is included free of charge, with a £9.00 fee (inc. VAT) for each additional address.

To use this feature, select “DPD Split Delivery” in the basket and choose the number of addresses you need. After checkout, a member of our team will contact you via email to confirm the details and organise the deliveries.

Q: What should I do if my order arrives damaged or incorrect? 

A: If your order arrives damaged or not as expected, please contact our customer service team as soon as possible. Send an email to sales@route1print.co.uk, including your order number, a description of the issue, and any relevant photos. This helps us investigate quickly and provide a suitable resolution. 

Q: Do you ship internationally? 

A: Currently, we only deliver within the UK, including Isle of Man, Northern Ireland, and select areas of the Scottish Highlands & Islands. We do not offer international shipping or delivery to Jersey, Guernsey or the Republic of Ireland at this time.

Here's a breakdown of the new services you'll see online in the checkout area:

Mainland UK:

• DPD Standard 

• DPD Pre 10:30 (chargeable)

• DPD Pre 12:00  (chargeable)

• DPD Saturday (will show if the dispatch date is a Friday on the order and is chargeable)

• UPS Standard

• Oversized A0+ (excluding posters): Will be delivered by UPS

Scotland:

• DPD Standard

• DPD Saturday (chargeable)

• UPS Standard

• Oversized A0+ (excluding posters): Will be delivered by UPS

Highlands & Islands:

• UPS Standard

• Oversized A0+ (excluding posters): Will be delivered by UPS.

Northern Ireland:

• DPD or UPS