Pallet Orders

We use Palletways for these deliveries

Palletways will on be available for orders placed on 3-4 working days.

Delivery Conditions & Access

• All deliveries require a signature and are routed from the Hub to the Local Depot before dispatch.

• All pallets must not exceed 1000kg (this is the max for tail lift deliveries) 
• The number of pallets sent to a customer, on one delivery, should not exceed 10 

Standard Delivery (Curbside)

• Delivery is curbside only.
• The driver will attempt to get the pallet as close as possible to the entrance point, but delivery cannot be guaranteed to go further than that.
• The recipient is responsible for taking the consignment into the building.

Customer Notifications

• Email/Text Confirmation: Sent when the order is received, providing an estimated time of arrival (ETA).
• Out for Delivery: A second notification is sent, giving a 2-hour delivery timeframe.
• Customers will also be made aware of any delays on the road.

Proof of Delivery (POD)

Proof of Delivery requires a 3-point verification:

1. GPS Stamp
2. Customer Name and Timestamp
3. Photo

• Note: A customer signature is now elective and may not always be captured if the recipient declines to provide one due to the photo being taken.