BACS Payment Process for Orders

Q: Can I pay for my order by BACS? 

A: Yes, you can pay for an order by BACS transfer if the total order value is £100.00 or above. If your order is less than £100.00, you'll need to pay by card or PayPal.

Q: When will my order be processed if I pay by BACS? 

A: We can only book on or process your artwork once the BACS payment has reached our account. The turnaround time for your order will only begin once the payment is received and your artwork has been approved.

Q: How do I arrange a BACS payment for my order? 

A: To arrange a BACS payment, please follow these steps:

1. Provide us with your email address and billing address from SAMS.
2. Give us the full specification of your order (for website prices) or your quote number (for bespoke quotes) so we can confirm the price.
3. We will then fill out a Pro-Forma template with all the relevant details, including:
   • Your billing address
   • Quote reference/website price
   • Date
   • Our representative's name (so we know who arranged it)
   • Full job specification (to confirm you're paying for the correct job)
   • Turnaround time
   • Price
   • VAT (if applicable)
4. We'll save this as a PDF and send it to you.
5. Please inform us once you've made the payment. We'll then track it on our internal BACS sheet.
6. Once the payment is confirmed as received, we'll book your order onto SAMS, selecting the BACS payment option.

Please ensure the BACS payment details you use are the most current ones, specifically those marked as "correct as of March 2024," to ensure your payment goes to the right place.

Q: How do I chase a BACS payment? 

A: If you need to check on the status of a BACS payment, you should first refer to the internal BACS sheet. If you still believe the payment should have arrived, you can then contact our accounts department.

BACS Refund Process

Q: How do I get a refund if I paid by BACS?

A: Since normal refunds through SAMS or OTIS don't work for BACS payments, you'll need to follow a specific process:

1. Log the error: Create an NCR (Non-Conformance Report) for the job, marked as 'NCR only', to accurately document the issue.
2. Gather bank details: Get the client's sort code and account number where they want the refund sent.
3. Complete the form: Fill in the "R1 BACS refund request form" (this form is attached in our internal system).
4. Submit for approval: Send the completed form to Accounts
5. Internal processing: Accounts will check and than process the refund

Q: How long does a BACS refund take? 

A: Payment runs are typically done on a Friday. So, if you send a refund request on a Monday, it might not be processed until that Friday. After processing, it should arrive with the client within a few business days. Please set this expectation with the client.

BACS Details: 

Q. What are the details?

A,

Bank: Barclays  

Account : Bluetree Print Limted T/A Route 1 Print

Sort Code : 0-48-67

Account Number : 93968006