Vouchers
Q: What is the value range for vouchers that can be issued? A: Vouchers can be issued with a value ranging from £5 to £75.
Q: How do I decide what voucher amount to offer a client? A: You can use your discretion based on the value of the order. For example, for an order worth £20, a £5 voucher would be appropriate. For an order worth £90, you should consider offering a bit more.
Delivery Upgrades
Q: Why do we offer delivery upgrades? A: Delivery upgrades are a simple way to defuse a situation when a customer is unhappy, especially if a delay has occurred.
Q: What delivery upgrade options are available? A: You can upgrade the delivery in a few ways:
- Turnaround Time: Upgrade the turnaround time (e.g., from 3-4 working days to 2 working days). Always check the product first to ensure the new turnaround time is achievable.
- Delivery Time: Upgrade the delivery service to Pre-10:30 AM, Pre-12 PM, or Saturday delivery.
Q: Which delivery upgrade option should I offer first? A: Always try to offer the Pre-12 PM option first, as it is the most cost-effective for the business.
Partial Refunds
Q: When can a partial refund be offered? A: A partial refund can be offered in specific circumstances, such as when a job has been delayed multiple times or if the quality is substandard but the client has no other option but to keep it (e.g., not enough time for a reprint).
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article