VAT Process & Info

VAT Process: General Information

• Q1: When might a job be flagged for a VAT Charge?

  • A: A job can be flagged for a VAT Charge after the order has already been paid for, whether the payment was made online or manually.

• Q2: What are some reasons a job might be flagged for VAT after payment?

  • A: This could happen for several reasons, such as if the artwork is designed to be filled in (e.g., a form, certificate) or if the printed item is considered a voucher.

• Q3: Where can I find official guidance on whether printed materials are VATable?

  • A: You can find more guidance on the following websites:
    • HMRC:https://www.gov.uk/guidance/zero-rating-books-and-printed-matter-for-vat-notice-70110 (You can search this page using Ctrl+F for keywords).
    • Is it VATable?:http://www.isitvatable.com/ (This site allows you to search for types of printed materials and also has a full list at the bottom).

• Q4: How can a client pay an outstanding VAT charge?

  • A: Clients have a few options:
    • Through their online account area by clicking ‘Pay VAT’.
    • Over the phone with the company.
    • Via PayPal, if the company sends them a PayPal invoice.

• Q5: Is there anything special a client needs to do if paying VAT via PayPal?

  • A: Yes, the client must inform the company once the PayPal payment has been made. The company does not receive automatic notifications from PayPal when a payment is made.

VAT Payments

• Q1: Can a client pay outstanding VAT online?

  • A: Yes. If a job is flagged for VAT after the initial order payment, the order status in their online dashboard should change to "Action Required." This status should allow them to click and pay the outstanding VAT online.

• Q2: What if the online VAT payment option doesn't appear for the client, or if there's an issue?

  • A: If for some reason the online VAT payment option doesn't appear or work, the client will need to pay manually, for example, by calling to pay over the phone.

• Q3: How are VAT payments handled if a client has VAT due on more than one item?

  • A: If a client has VAT due on multiple items, these must be processed as separate payments.

VAT FAQ

Can I take payment for VAT before it is put in the VAT list? 

Yes

Something hasn't been flagged for VAT - how do I make it so they can pay?

The job doesn't need to be in the VAT list for them to pay, you can take this before it is.

 

Do booklets with lamination on the cover require VAT?

No, adding lamination to the cover doesn't cause these to require VAT.

There are 3 jobs on this order with the same artwork, only one has been flagged for VAT. Is that right?

If all of the jobs are the same artwork, and rightly need VAT, then the other jobs just may have not been scanned through yet. You should check all jobs and take VAT for all jobs that will need it.