Where do we get our flags from?
We now produce these in-house, over in Unit B.
What turnaround do we offer these on?
These are currently offered on 1 working day and 3-4 working day.
How are these dispatched?
They are sent with DPD.
Flags and bases are usually dispatched separately.
Do clients get a notification when they're dispatched?
Yes they will get the DPD notification and tracking.
What is the approval time for the jobs?
If your client wishes to order 10+, then we can quote for this.
How does artwork need to be set up?
Artwork for flags is manual proof only.
They need to be supplied as below:
Resolution: 150dpi minimum
Format: PDF or JPEG
Colour: CMYK (RGB/Pantones will be converted during proofing)
Fonts: Outlined or Embedded
Bleed: 3mm
Safe Zone: 3mm
File size: In total 200MB maximum
Templates for each size can be found online.
What material are they printed on?
110gsm UFabrik Flag Textile. Essentially, this has small holes in so the wind and air can move through it.
There is 70% show-through on single-sided flags.
For double-sided flags, there is NO show through (0%).
Can they be washed?
Yes, they can be washed in a normal washing machine!
All of our flags are machine washable and we’d recommend washing them on a 30-degree wash with minimal detergent.
What is the diameter of a flag pole?
External diameter of a pole is 23mm.
Are our flags single or double sided?
We can now offer both on site.
They can have different artwork on each side for double-sided.
There is 70% show through on single-sided.
What size flags do we offer?
We can only offer 3 sizes;
Small - 1860 x 690mm
Medium - 2620 x 605mm
Large - 2860 x 690mm
We can't offer custom sizes.
How do I track a flag?
DPD tracking.
I have a complaint about a flag, what should I do?
Same complaint process as the rest of our in-house products.
How are the flags put up?
How to assemble a flag is attached.
What size are the flags when the pole and graphic are put together?
Small
Teardrop – 2180mm H
Feather – 2260mm H
Medium
Teardrop – 3000mm H
Feather – 3200mm H
Large
Teardrop – 4360mm H
Feather – 5010mm H
What size are the poles?
Small – 2750mm H
Medium – 3510mm H
Large – 5410mm H
Can my client order the flag only?
Yes this is an option online.
Pole diameters;
The internal pole diameter is 16.4mm.
The external pole diameter is 23mm.
My client wants to order a spare flag pole or base, how do I do this?
We can offer spare flag poles or bases manually. We need to get the costs from Kev or Cuong.
Make sure to add delivery charge to this.
What's the cost of a flag base?
20l moulded base - £12.90
30l tyre base - £23.50
Folding base - £10.90
Ground spike £3.90
**Please note these costs need 20% mark up adding to them before quoting to the client**
How much does the equipment weigh?
Small pole – 0.9KG
Medium pole – 1.1KG
Large pole – 1.8KG
Eco spike – 1KG
20ltr base – 2KG
30ltr tyre base – 3KG
It looks like not everything has been dispatched- what do I do?
Large Format will ensure all kit is dispatched together. Some elements are inside others (ie the flag pole may have the flag around it) Always check the bxes thoroughly to ensure all elements have bene removed from the box to make sure everything is there
What do bases look like?
2 Pronged Tyre Base;
Eco spike;
20ltr base;
30ltr tyre base;
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